Return Eligibility
We want you to be completely satisfied with your purchase. If you are not happy with your product, you may be eligible for a return.(Excluding Liquid Products)
Time Frame
Return requests must be made within 7 days of receiving the product. Requests made after this period may not be accepted as per our return policy
Condition of Returned Items
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
me condition as when you received it. All Liquid products are not Eligible for Return as per our return policy
Non-Refundable Items
All Liquid products are not Eligible for Return as per our return policy
Refund Process
To initiate a refund, please contact our customer service team at [service@thenadstore.com] with your order number and details of the issue. We will guide you through the process.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.
Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within 15 days.
Exchanges
If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work to resolve the issue promptly.
Cancellations
Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible.
By making a purchase on our website, you agree to the terms outlined in our return policy.
