Return Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your product, you may be eligible for a return.(Excluding Liquid Products)

Time Frame

Return requests must be made within 7 days of receiving the product. Requests made after this period may not be accepted.

Condition of Returned Items

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
me condition as when you received it. All Liquid products not Eligible for Return.

Non-Refundable Items

All Liquid products are not Eligible for Return.

Refund Process

To initiate a refund, please contact our customer service team at [service@thenadstore.com] with your order number and details of the issue. We will guide you through the process.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance.

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within 15 days.

Exchanges

If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work to resolve the issue promptly.

Cancellations

Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible.

By making a purchase on our website, you agree to the terms outlined in our return policy.

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