Frequently Asked Questions

training RELATED

– High-quality Imported Vegan Products
– Accessories and professional equipment
– Brushes and machinery

– Streamlined setup with clear instructions
– Expert tips and business consultation for success
– Elevate your salon’s offerings or start a new Lashes, Nails, PMU business confidently

-Training Duration: Depends on kit you purchase as each kit is different so it comes with different duration
-Training Outside Local City: Available Pan India
-Training Hours: 11 am to 5 pm

– One student per kit for training
– Training provided once, an additional training on chargeable basis
– Practice on the purchased kit
– Soft copy of certificate, notes, and videos provided
– Accommodation and travel expenses for trainer borne by the client
– Certification applicable nationwide upon passing the final examination
– No reconsideration of bad reviews after feedback from salon or individual.
– Menu Card Designing option is available on purchase of any advance kit
– Branding Material provided by us once you invest in Advance Kit
– 1 Day after compelting practice given by tariner is provided to each salon with Influencer Marketing option

SHOPPING RELATED

If you sign up with us you get access to features like track your present and past orders receive notifications once your favourite products are back in stock you don’t need to enter your contact information more than once. it gets saved for future deliveries

You can go to ‘My Account > My Orders’ and check the status. You will also receive an email & sms notifications once your order is confirmed, shipped & delivered.

If your product billing amount is more than 10k your shipping is on us in case of Beauty products. In the case of Fashion Accessories you will find an option of shipping amount.

Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.

Once they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.

Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Yes, you may price and availability of products may vary at the time of purchase. The product may also get expired by the time you want to buy it.

In the top header of the webpage, there is a tab to track your order. Click in there & see the list of your order/shipment.

Orders are dispatched within 24 hours from the time you have placed the order. Orders are generally delivered within 7 days; however, it may also depend on the geographical limitations of a particular location.

SAFETY CONCERNS

We regularly sanitize our warehouse for maximum safety.

We recommend online payment for safety reasons.

ORDER RELATED

In case of a failed delivery, please reach out to us at info@thenadstore.com or call us on +91 76830 01345.

All your current and past orders can be viewed under ‘My Account > My Order’. Click the ‘View’ button to view the current status

If the order has not been shipped, please reach out to us at info@thenadstore.com or call us on +91 76830 01345.

If the order has not been shipped, shipping charges will be refunded.

Within 48 hours if the product(s) have not been shipped.

Once the return is approved by Nadmac, the refund would be processed within 7 working days as follows.

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement.

Note: in replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

We do not accept returns if product is damaged, defective products that are covered under seller/manufacturer warranty returned is attempted without original packaging price tags and labels freebies and accessories if any tempering of the serial number.

ACCOUNT RELATED

Login to the account and go to my account and update. if an order has been placed-you had to mail us your new contact details (mobile & address) on info@thenadstore.com with order id.

 

PAYMENTS RELATED

You can opt to pay from UPI, Net Banking, Debit and Credit cards.

The promo code can be entered in the cart during the checkout process. you will see a box in the cart where promo code can be entered.

We use the payment gateway of Phonepe, its India’s leading payment gateway used by many brands.

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The Sale Is Until The End Of September